This Privacy Policy explains how SMH Remodeling Inc., SMH Water Systems, Steve Haage, and related representatives collect, use, protect, and handle information when you use this website, submit a form, schedule a class or consultation, request product information, make a purchase, follow a third-party or affiliate link, or communicate with us.
1. Information We Collect
We may collect information you voluntarily provide, including your name, email address, phone number, address or service location, product interests, appointment or class requests, questions and messages, purchase or inquiry history, and communication preferences.
We may also collect basic technical information such as IP address, browser and device type, pages visited, referral source, date and time of activity, and cookie, pixel, analytics, or similar data if those tools are enabled.
2. How We Use Information
- Respond to questions, requests, product inquiries, and customer-service needs.
- Schedule classes, demonstrations, consultations, installation discussions, or follow-up.
- Provide product information, requested resources, and relevant updates.
- Process direct product purchases when applicable.
- Improve website performance, messaging, products, and services.
- Send marketing communications that you can opt out of.
- Maintain business, tax, accounting, security, fraud-prevention, and legal records.
3. We Do Not Sell Contact Information
We do not rent, trade, or sell your submitted name, email address, phone number, or other contact information to outside companies for their independent marketing purposes.
4. California “Sell” or “Share” Notice
California privacy law uses specific definitions for “sell” and “share.” Certain analytics or advertising technologies may collect limited online activity information and, depending on their configuration, may be treated as a sale or sharing under California law even when no money changes hands. If applicable, available opt-out mechanisms may include a cookie preference tool, recognized browser privacy controls, a “Do Not Sell or Share” mechanism, or contacting us directly.
5. Limited Sharing
We may share limited information when reasonably necessary to operate the business, fulfill your request, provide services, or comply with law. Recipients may include product companies or manufacturers, payment processors, scheduling providers, email/SMS platforms, website hosting and CRM providers, delivery or installation providers, professional advisers, and government authorities when required.
6. Categories and Sources of Personal Information
Depending on your interaction, categories may include identifiers, customer records, commercial information, internet or network activity, approximate geolocation, and inferences about product interests. Information may come directly from you, website forms, phone/text/email interactions, appointment requests, product inquiry forms, analytics tools, advertising tools if used, and service providers involved in fulfilling your request.
We do not intentionally request sensitive personal information through general website forms. Please do not submit medical, financial, or other highly sensitive information unless specifically required for a legitimate transaction.
7. Affiliate Links and Third-Party Websites
Our website may include links to manufacturers, product companies, checkout pages, financing pages, affiliate resources, or other third-party websites. Those third parties may collect information directly from you and their own privacy policies and terms govern that use. We are not responsible for third-party content, security, or data practices.
8. Email and Text Communications
If you provide contact information, we may contact you about your request, classes, demonstrations, products, offers, updates, or related services. You may opt out of marketing email using the unsubscribe link and may opt out of eligible text messages by replying STOP. We may still send non-marketing communications related to appointments, purchases, customer service, or legal obligations.
9. Cookies and Tracking
We may use cookies, pixels, analytics, advertising, or similar technologies to understand activity, improve performance, measure marketing, or personalize the experience. Browser settings can usually block or delete cookies, though some features may not function properly.
10. California Privacy Rights
Depending on applicable law and whether legal thresholds apply, California residents may have rights to know, access, correct, or delete certain personal information; know categories of disclosure; opt out of certain sale or sharing; limit certain use of sensitive information; and avoid discrimination for exercising privacy rights.
11. Data Retention and Security
We retain information for as long as reasonably needed for the purpose collected, customer service, business records, legal obligations, dispute resolution, fraud prevention, and legitimate operational needs. We use reasonable administrative and technical measures, but no online system can be guaranteed completely secure.
12. Children
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this site.
13. Changes
We may update this policy from time to time. The updated version will be posted here with a revised date.
14. Contact
Questions or privacy requests may be sent to steve@smhwatersystems.com.