1. Information You Provide
We may collect information you voluntarily provide when you request a consultation, contact Steve, reply to a message, or otherwise communicate with SMH Remodeling. This may include your name, email address, phone number, city or service address information, project details, photographs, timing preferences, and other information you choose to submit.
Please do not submit sensitive personal information that is not reasonably necessary for us to understand or respond to your project.
2. Information Collected Automatically
When you visit the website, hosting, security, embedded-form, mapping, and similar service providers may automatically receive technical information such as your IP address, browser or device information, request timestamps, referring pages, and basic interaction or diagnostic data.
Some embedded or third-party services may use cookies or similar technologies according to their own privacy policies and settings.
3. How We Use Information
We may use personal information to respond to inquiries, evaluate potential projects, schedule or discuss consultations, communicate about requested services, provide customer service, maintain business records, improve website operation, protect the website from misuse, and comply with legal obligations.
If you receive marketing or promotional email from us, you may opt out using the unsubscribe option provided in the message or by contacting us.
4. Service Providers
We use third-party service providers to operate portions of the website and business systems. These may include website hosting and security providers, form and customer-relationship-management providers, email and communications services, mapping services, and other vendors needed to operate the site or respond to inquiries.
For example, the consultation form may be provided through HighLevel/LeadConnector, the website may be delivered through Cloudflare infrastructure, and embedded maps may be provided by Google. Information handled by these providers is also subject to their applicable terms and privacy practices.
5. Sharing of Information
We do not sell personal information. We may share information with service providers that help us operate the website or business, with trusted professionals or subcontractors when reasonably necessary for a project, when you ask or authorize us to do so, or when disclosure is required to comply with law, protect rights or safety, or respond to lawful requests.
Submitting an inquiry does not automatically make your information public.
6. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this Policy, for legitimate business records, or as required by law. Retention periods may vary depending on whether an inquiry becomes an active or completed project.
We use reasonable administrative and technical safeguards appropriate to the nature of the information we handle. No website, transmission method, or storage system can be guaranteed to be completely secure.
7. California Privacy Rights
California residents may have rights regarding personal information under applicable California law. Depending on the law that applies to the request and to SMH Remodeling, those rights may include requesting access to, correction of, or deletion of certain personal information, or receiving information about how it is used or disclosed.
To make a privacy request, email steve@smhremodelinginc.com or use the contact page. We may need to verify your identity before completing certain requests.
8. Children’s Privacy
This website is intended for homeowners and other adults seeking information about remodeling and related services. We do not knowingly collect personal information from children under 13 through the website.
9. External Websites
The website may link to external websites, including SMH Water Systems and other third-party resources. This Privacy Policy does not control the privacy practices of those external sites. Review their privacy policies before submitting personal information to them.
10. Policy Updates
We may revise this Privacy Policy as the website, business systems, or legal requirements change. The effective date at the top of the page indicates when the current version became effective.
11. Contact
Questions or privacy requests may be sent to steve@smhremodelinginc.com, by calling 408-593-6638, or through the consultation and contact page.